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Contacting Support

How to get help and support for Training Manager Web Edition.

Contact Information​

Getting the Best Support Experience​

To help our support team provide you with accurate and speedy assistance, please include the following information in your support request:

Essential Information​

  • Steps to reproduce the issue (what you were doing when the problem occurred)
  • Expected behavior vs. what actually happened
  • Error messages (exact text or screenshots)

Helpful Details​

  • URL or page where the issue occurs
  • Time and date when the problem first appeared
  • Number of users affected (you, your team, or organization-wide)
  • Screenshots or screen recordings showing the issue
  • Any recent changes to your setup or Training Manager configuration
  • Specific records involved (course names, personnel numbers, training session dates)
  • Report parameters if the issue involves reports, tell us the report name, group by settings, and filters used

The more specific information you provide upfront, the faster we can identify and resolve your issue.

Thank you for using Training Manager Web Edition!